Complaints and Feedback
We value your feedback and are committed to continuous improvement. If you have concerns about our services, we encourage you to reach out. Our complaints process ensures all issues are handled fairly, efficiently, and confidentially.
Your Voice Matters: Our Commitment to Quality
NZ Laser Training Institute Ltd recognises the importance and value of listening and responding to concerns and complaints from our customers and learners as a valuable form of feedback about its services.
We are committed to using the information we receive to help drive forward improvements. NZLT is committed to providing an effective complaint handling procedure and for complaints to be addressed in an efficient, fair, and timely manner. Complaints will be treated in strictest confidence.
We are committed to delivering the highest standard of service and continuously improving. If something isn’t right, we’ll work with you to find a fair and timely resolution.
Let us Know
A complaint is a way of letting us know that you are not happy with a particular service. A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.
Please let us know if you think we have done something wrong, we have not done something that we said we would do or you are not satisfied with a particular service or set of services that we provide.
Select from the options below to be taken to the complaints process and procedure for the correct establishment.
Your feedback matters—helping us improve, refine, and provide the best training experience possible.
Get in Touch
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